The Need For Technical Support
Complaint
Handling
Handling customer complaints effectively, mitigating risk and ensuring customer retention. A skilled negotiator acting as a buffer between sales and the customer ensuring complaints are resolved appropriately and the commercial relationship is not tarnished.
Proactive Business Support
Proactive business support and product development. Help and advise customers opening business into new markets, as well as overseeing print trials for improving products. This in turn leads to benchmarking grades ensuring the best products are available to all customers.
Learning and Development
Training both internal staff and/or customers on best practice. Complaint handling and evidence collection as well as substrate manufacture and applications, with the aid of an extensive set of samples to help illustrate and inform.